We humbly present to you the progress we have made in our ongoing journey to better serve our community. Your valuable feedback has been instrumental in shaping these improvements, and we are deeply grateful for your continuous support and suggestions.
Each day, we actively listen to the needs and desires of our community, taking them to heart as we strive to enhance your experience. With great care and dedication, we have implemented various changes to ensure our website caters to your needs.
Your input is vital, and we look forward to continuing this journey together. Thank you for being an integral part of our community.
15/11/2023
Coming Soon: Create Return label on the website - at lower price than traditional couriers - Mondial Relay
It's never fun when you have to return an item, especially when on top of this the return-shippingcosts nowdays are very high.
We are working for new solutions to offer our customers a much cheaper - in website - print return label option.
This will allow our customers (first fase will be specifice countries) to create a return label on our website for their returns.
The return label will still be paid by customer, but partially subsidized by our company, which will be much cheaper than returning your items by regular post services.
In future (if your country is activated) you will be able to create a return label in our website by:
- Login to your account
- Go to my orders and returns
- Select the items you want to return
- Describe the resason for the return
- Confirm the return
- Print the Product Returns Slip (and add it into your box)
- Print a Return Label Button - By using Mondial Relay Returns (Coming soon)
- Drop of your return box at any Mondial Relay access point
We are planning to release this option before the end of November 2023.
25/10/2023
Just Released : Last minute suggestions / Add Last minute suggested item to your cart to avoid shipping costs
We learned from experience that sometimes orders come in which are just below the free shipping offer and where then customer paid 10 euro for shipping.
We now pay extra attention to this in your shopping cart, by offering you last minute suggestions items
Customers now can add €4 - €5 - €7 suggested products to activate the Free shipping offer.
01/10/2023
Just released : A New Shipping Option for Your Convenience - Mondial Relay - Hermes - InPost
In todays time it s hard to continue to offer free shipping all over Europe. We continue to look for more options to continue to provide our customers the cheapest shipping options and free shipping. We are excited to announce that we will be expanding our shipping options to provide you with more flexibility and convenience. In addition to our existing partnerships with UPS and DHL for home delivery, we have now partnered with "Mondial Relay (NL-BE-LU-FR) - Hermes (DE) - InPost (ES/PT/IT)" to offer you an alternative & more cost effecient courier service.
With "Mondial Relay / Hermes / InPost," you will be able to choose to have your parcels delivered directly to a pickup point of your choice. This new shipping option not only comes at a lower cost but also reduces the risk of packages getting lost during transit or at your door. Say goodbye to the frustration of missed deliveries and enjoy the convenience of picking up your shipments at a location that suits you.
A first fase of this new service will be available in Germany, Netherlands, France, Spain, Portugal, and Italy. Stay tuned for its arrival in the UK, we keep exploring more courier services who can offer a similar service for the rest of Europe.
Other couriers (DHL/UPS) will remain available on our website.
01/08/2023
Website Update: Your Photo reviews
We are so grateful for receiving your reviews on our products, they not only help us improve our products, but they also help other Zumba Enthousiasts make a better selection when shopping on our website.
We have now improved the Review Section, and as of today you can also upload your pictures with your review.
Not only will others members read about your product experience,, they will also be able to see your pictures wearing the product.
14/07/2023
Website Update: Expanded Multilingual Support for Product Descriptions
To better serve our diverse customer base, for this collection, and all upcoming new collections, we have translated all product highlights and descriptions into English, French, German, Dutch, Spanish, Portuguese, and Italian. Now, you can explore our offerings and make informed decisions in the language that best suits you.
We value transparency and want to be open about the translation process. While we strive for accuracy, we acknowledge that translations may not be perfect initially. However, we are committed to continuous improvement and refining this process to provide you with the most accurate and comprehensive information possible.
13/07/2023
Website Update: Extended Review Section for Enhanced Customer Feedback
We've heard your valuable feedback! To better accommodate your thoughts and opinions, we are excited to announce that we have increased the character limit in our review section. Now, you can express your experiences, insights, and suggestions in more detail, providing a comprehensive perspective for others to benefit from. We believe that fostering meaningful conversations is crucial in building a thriving community, and this update aims to empower you to share your thoughts more effectively. We appreciate your input, and we're committed to continually improving our website based on your needs. Thank you for helping us create a more inclusive and engaging platform.
15/06/2023
Website Update: Enhanced Invoicing and Receipts for All Customers
We have listened to your feedback and made improvements to our invoicing and receipts system. Now, customers with a VAT number can easily request official VAT invoices, while those without a VAT number can enjoy more detailed and professional receipts. These invoices and receipts are automatically generated for every purchase and can be accessed conveniently in your account under "My Orders."
29/05/2023
Website Update: Instant Color Preview in Product Listings
This new feature allows you to preview product colors without leaving the product listing. Simply click on the color bullets, and the product photo will instantly change to show your desired color. Thank you for your suggestions!
15/05/2023
Website Update: Video Presentations Added
We have added video presentations to our product pages. As of now, for products of which we have video available, you can watch video clips of models showcasing the product giving you a better understanding of what to expect. This update aims to enhance your shopping experience by providing visual demonstrations of our Zumba Wear products.
01/05/2023
Website Update: Hover Feature for Multiple Product Views
We added a new hover feature on our product listing pages. Now, when you hover over a product image, you will be able to see two different views of the product without having to click into the product details. This enhancement allows for a more convenient and immersive shopping experience, giving you a closer look at the product from different angles.
15/04/2023
Website Update: Introducing the "Coming Soon" Feature
We understand that waiting for products can be frustrating, especcially when they arrive late from our supplier with a new collection release.. To enhance your shopping experience, we have introduced a new "Coming Soon" feature on our website. Now, you can preview upcoming products and sign up for notifications when they become available. Simply visit the product page and click on the "Notify Me" section to receive an email alert as soon as the product arrives and is ready for purchase. This way, you'll be among the first to know when your desired items come in stock.
15/03/2023
Postpone an item in your cart? Move it to My Favorites option.
We have listened to your feedback, and learned that when you placed items in your cart, you may not want to instantly buy them today. Till yesterday you could then only remove the item from your cart by deleting the item.
As of today when removing the item from your cart, you will get the option to A) Remove it or to B) Move it to "My Favorites"
13/02/2023
Website Update: Enhanced Order Tracking and Convenient "Pickup point" Notifications
At our website, we strive to provide the best customer experience possible. We understand that email communication can be unreliable at times, and we want to ensure that you receive important updates about your orders. To address this, we have made improvements to our tracking system. Now, in addition to email notifications, you can find your tracking details directly in your account under "My Orders." Plus, if your order status changes to "Pickup at a Pickup Point," our website will automatically send you a notification email with all the necessary information and a convenient link to collect your parcel.
24/01/2023
Website Update: Improved Mobile Browsing Experience
Based on valuable feedback regarding the Zumbawear theme, we have made important updates to enhance the mobile browsing experience on our website. Specifically, we have addressed concerns related to the visibility of filters and product display. Here are the changes we have implemented:
Filters: On mobile devices, the filters are now hidden by default. You can easily show or hide them by tapping the "Filters" button. We have also added a down arrow icon next to the "Filter" label to make it clearer that the filters can be expanded.
"Show 36" and "Sort by Newest" Settings: These settings are now hidden by default and are displayed together with the filters. You can access and modify them by clicking on either the "Filter" word or the newly added down arrow icon.
We believe these improvements will streamline your mobile browsing experience and make it more intuitive. Thank you for your feedback, which allows us to continuously enhance our website for your convenience.
10/01/2023
Improved Website Performance: Handling High Traffic with New Server Upgrades
To ensure a seamless browsing experience, we have addressed the feedback regarding website speed during peak periods like Black Friday. Our system has been upgraded with the addition of 7 flexible servers, enabling us to handle high traffic more efficiently. With these enhancements, you can expect improved performance and faster loading times even during busy shopping events. We are committed to delivering a smooth and hassle-free online experience for our valued customers. Thank you for your feedback, and we appreciate your continued support.
20/11/2022
Website Update: Introducing Product Bundles
We now offer convenient product bundles at great prices, allowing you to enjoy multiple items at once. Explore our collection of value-packed product bundles. Enhance your shopping experience with our new bundle options, designed to offer you more value for your money. Check out the bundles section on our website to see the exciting range of product bundles now available. Start saving and make the most out of your purchase with our new product bundles.
01/11/2022
Website Update: Introducing Community Member Photoshoots
In response to valuable feedback from our community, we are excited to announce a new addition to our website. Starting with our latest collection, we have initiated separate photoshoots featuring our community members showcasing our products. These photoshoots serve as a complement to the Zumba Office brand-photoshoots.
We understand the importance of having a diverse range of visuals that resonate with our customers. By including community member pictures, we aim to provide a more authentic and relatable experience. You will now find these community member photos alongside the product images on our website for every new collection.
We appreciate the active participation and support of our community members, whose contributions help us create a vibrant and inclusive platform. Thank you for your valuable feedback, and we look forward to continually enhancing your shopping experience with us.
At Zumba Wear Europe, we constantly strive to enhance your shopping experience. We have recently implemented several website improvements based on valuable feedback from our community. Now, we want to hear from you!
We invite our community members to share their suggestions specifically related to website improvements. Whether it's about navigation, functionality, or user experience, your input is invaluable in helping us refine and optimize our platform.
Please note that this feedback section is dedicated to website improvements and is not intended for suggestions regarding pricing, product assortments, or other non-technical aspects. We kindly request you to focus on sharing your thoughts and ideas to enhance the website's performance and usability.
We appreciate your time and insights. Your suggestions will be forwarded to our dedicated tech department for review and consideration. Together, let's create an even better shopping experience for everyone.
Thank you,
The Zumba Wear Europe Team
